Job Title: Operations Coordinator
Work Environment: Hybrid - Work from Home, In-Office, and Out in the Field
Work Location: Hampton / Newport News / Williamsburg - Virginia

Mission

The Operations Coordinator manages the general operations of all leagues and events in an assigned market region. This position is primarily responsible for customer care, service, and retention, as well as maintaining relationships with established vendors, facilities, and sponsors.

The Operations Coordinator will work with the General Manager to plan and execute the addition of new sports and activities to the market. This includes identifying facilities while managing all operational and administrative duties related to new sports and activities. The Operations Coordinator will also collaborate with the General Manager to ensure that new leagues are filled to capacity.

By serving as an on-the-ground contact point for customers, vendors, facility managers, and sponsors, the Operations Coordinator will increase customer retention, satisfaction, and survey response rates.

 

Key Responsibilities

• Team Leadership: Lead, mentor, and manage a team of 10-12 League & Social Managers, providing guidance, support, and ensuring that they are aligned with the overall goals and standards of the organization.
• Customer Service: Provide proactive and reactive customer service to players, league and event volunteers, vendors, facility managers, sponsors, and all other relevant contacts. .
• In-Person Support: Attend games, activities, parties, charity events, and volunteer committee meetings to provide customers with an in-person point of contact.
• Inventory Management: Order, inventory, and distribute league team shirts, equipment, and referee shirts through CLUBWAKA processes.
• Field Procurement: With the oversight of the General Manager, procure and secure field locations for potential leagues, while also actively seeking alternatives for new league growth and/or field replacements.
• Registration Management: Manage the registration process for each league and event.
• Scheduling: Manage game scheduling and ref/ump assignments. 

Ideal Qualifications

• Participation as a CLUBWAKA customer is a big plus.
• A minimum of 2 years of direct customer service experience is required.
• A background in sales, marketing, public relations, or sports/recreation management is preferred.
• Excellent written and verbal communication skills.
• Solution-focused mindset with a willingness to learn and be coached.
• Strong leadership abilities with experience managing a team.
• Ability to work within a team to collaborate and strive for a common goal.
• Well-organized with the ability to complete administrative tasks.