League & Social Manager

Job Description & Requirements

Various Markets

League and Social Managers (LSM) are CLUBWAKA’s brand ambassadors – responsible for delivering our premium social sports experience and for building and growing our fun communities around activities, leagues, events, and parties.

First Year Outcomes

  • Complete training through the Talent Management Program within first 21 days of employment
  • Grow revenue by 5% year over year
  • Deliver A+ customer service to customers and partners

Key Responsibilities

  • Promote and recruit new and past customers
  • Manage and run all events, meetings, activities, and games, as assigned
  • Provide A+ customer service to both customers and business partners using a variety of communication methods
  • Complete all operational tasks, including but not limited to: activity set up, equipment management,  t-shirt ordering and distribution; roster management, and season scheduling
  • Establish and maintain relationships with new and existing facilities, bars, and sponsors
  • Share all facility and bar partner communications with GM
  • Ongoing marketing and brand promotion
  • Maintain regular contact with captains, volunteers and partners and share feedback with GM
  • Manage a budget as established by the GM

Ideal Qualifications

  • A background in sales, marketing, customer service or sports/recreation management (1 year minimum)
  • Excellent communicator and socially active and engaging
  • Solution-focused mindset with a willingness to learn and be coached
  • Ability to work within a team to collaborate and strive for a common goal
  • Desire to grow personal and professional network