General Manager

Job Description & Requirements
Locations: Santa Barbara, Phoenix

The General Manager (GM) is a bridge between League and Social Managers (LSMs) and the Owners. The GM is responsible for the sales and operations within the assigned market/s which includes promotions and management of all leagues, activities, and events, in addition to regular managing and mentoring LSMs. GMs lead LSMs toward building fun communities, providing engaging customer service, and assisting with sharing experiences and best practices company-wide.

First Year Outcomes

  • Complete training within 15 days
  • Grow revenue by 5% year over year in assigned market/s
  • Grow market products by at least one activity and LSM per year

Key Responsibilities

  • Manage, mentor, train, and coach all local LSMs including but not limited to status updates, budgets, goal setting, and customer service response practices with help from talent management
  • Manage the promotions and recruitment of new and past customers
  • Help LSMs Provide A+ customer service to both customers and business partners using a variety of communication methods
  • Attend several events, meetings, and games and engage with customers and staff regularly
  • Help identify and recruit potential LSMs in the local market
  • Coordinate  staff updates and challenges with the HR Department
  • Establish and maintain relationships with facilities, bars, sponsors and other vendors
  • Update and record all facility and bar partner contact information in a shared document with the supervisor
  • Engage in ongoing marketing and brand promotion
  • Manage the market budget including using CLUBWAKA retail pricing calculator to set all league and event pricing, and minimizing expenditures as possible
  • Perform LSM duties as necessary
  • Assist in market-wide event planning, sponsorship activation, and media relations as needed

Required Qualifications

  • A background in sales, marketing, customer service, or sports/recreation management (1-year minimum)
  • 1 year+ of supervisory experience managing a team of 2 or more
  • Excellent communicator and socially active and engaging
  • Team and Goal Oriented mindset with a proven track record
  • 1-2 years of experience with CLUBWAKA